Refund Policy
Last updated: 5 October 2026
At Rewive, our Experiences are thoughtfully planned in small groups. Each place reserved may involve advance commitments to venues, materials, nourishment, Creators and other arrangements.
We understand that plans can change, so we have designed the following policy to keep things as fair and straightforward as possible.
1. Experience Bookings
When you purchase a place at a Rewive Experience, your booking is confirmed once payment has been successfully received.
Your ticket is intended for the person named in the booking and for the specific Experience, date and time stated on the ticket, unless otherwise agreed by Rewive.
2. Cancellation by You
You may request cancellation of your booking by contacting us at contact@rewive.com.
Unless a different cancellation policy is stated specifically for an Experience, the following applies:
More than 7 days before the Experience
You may request a full refund of the Experience fee, excluding any non-refundable payment or transaction charges, where applicable.
3–7 days before the Experience
You may request a 50% refund of the Experience fee, excluding any non-refundable payment or transaction charges, where applicable.
Less than 3 days before the Experience
Bookings are generally non-refundable.
This is because significant costs may already have been committed in preparing for the Experience.
3. Transferring Your Place
If you are unable to attend, you may request to transfer your place to another person.
Transfers must be requested before the Experience and are subject to Rewive's approval and any requirements associated with the particular Experience.
The person attending in your place may be required to provide their name and contact details and agree to any applicable Experience terms.
A transfer does not create an additional ticket or refund.
4. If You Cannot Attend
If you do not attend an Experience without contacting us in advance, the booking will generally be treated as a no-show and will not be eligible for a refund.
We encourage you to contact us as soon as possible if your plans change.
5. Cancellation or Changes by Rewive
Sometimes an Experience may need to be cancelled, postponed, rescheduled or materially changed because of circumstances beyond our reasonable control.
These may include venue issues, safety concerns, severe weather, illness, operational difficulties, government restrictions or other unforeseen circumstances.
If Rewive cancels an Experience, we will generally offer one of the following, as appropriate:
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A full refund of the amount paid for the Experience; or
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A transfer of your booking to a rescheduled date or another suitable Experience, where available and agreed by you.
If an Experience is postponed or rescheduled, we will communicate the available options to registered participants.
6. Changes to an Experience
Rewive may occasionally make reasonable changes to an Experience, including changes to the venue, timing, Creator, activities or other arrangements.
We will make reasonable efforts to communicate material changes to participants.
If a change materially affects the nature of the Experience, Rewive will determine an appropriate remedy based on the circumstances, which may include a transfer or refund where appropriate.
7. Refund Processing
Approved refunds will generally be processed using the original payment method, where possible.
The time taken for the refund to appear in your account may depend on your bank, card issuer or payment provider.
Any applicable payment-processing, transaction or other charges that are non-refundable to Rewive may be excluded from the refund where this is permitted by applicable law and has been communicated at the time of booking.
8. Exceptional Circumstances
We understand that circumstances can arise unexpectedly.
If you experience an exceptional situation that prevents you from attending, please contact us at contact@rewive.com.
While refunds outside the stated policy cannot be guaranteed, Rewive may consider requests on a case-by-case basis.
9. Experience-Specific Terms
Certain Rewive Experiences may have different cancellation, refund or transfer conditions because of their particular venue, format, capacity or advance commitments.
Where this applies, the specific terms displayed during booking will take precedence over this general policy.
Please review the terms applicable to your Experience before completing your purchase.
10. Contact Us
For cancellation, transfer or refund requests, please contact:
Rewive LLP
Email: contact@rewive.com
Website: rewive.com
Please include your name, Experience name, booking details and the reason for your request where relevant.
We will review your request and respond as soon as reasonably possible.
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